Quality
At KRUUSE, we understand the importance of complying with laws, regulations, and standards. Therefore, we have a dedicated Regulatory & Quality department that ensures all our products and services meet the necessary requirements.
Our quality management system is designed to continuously monitor and improve our products and processes. We undergo regular internal and external inspections to evaluate our compliance with regulatory standards and quality expectations.
We are committed to continuously improving our systems and processes through feedback and data analysis.
Our commitment to regulatory compliance and quality management is not just a practice, but a core value for KRUUSE. We strive to build trust with our customers by consistently delivering and ensuring quality products and services.
Quality and product safety
The needs of our customers and the safety of our products are crucial to the quality we achieve through
- Qualified personnel
- Innovations
- Secured processes
- Appropriate environmental conditions
- Compliance with legislation
We are a reliable and proactive partner for our customers. We focus on continuous improvement of our products, processes and services. Quality and product safety ensure satisfied customers.
Safety, health and environment
KRUUSE's long-term business success depends on our ability to continuously maximise customer value while protecting people, animals, assets, the environment and reputation.
We believe in our vision ‘Zero Loss - No Harm’ as a key priority. To achieve this through effective implementation of procedures and training, including the principle of continuous improvement, we will:
- Train our employees, partners and contractors to understand and comply with our SHE requirements, as our success depends on collaboration beyond everyone's responsibility at all organisational levels.
- Comply with all relevant legislation, internal standards and regulations wherever we conduct business activities.
- Identify, mitigate or eliminate risks, as it is our responsibility to ensure implementation of appropriate measures to avert any negative effects.
- We understand this comprehensive approach as an integral part of our daily business, as it is our duty to create and maintain a safe and healthy working environment.
Emergency medical response
The following procedure applies if you need to report an urgent medical problem outside of KRUUSE's opening hours (according to GDP rules).
For urgent problems with a medical product outside KRUUSE's regular opening hours, please call +45 40 80 45 13.
Here you will be informed about the problem and it will be assessed whether an urgent action is necessary.
When reporting, please provide the following information - if possible:
- Name of the medicine, pharmaceutical form, active ingredient, strength and pack size
- Batch number, number of packages covered, date of manufacture and expiry date
- Information about the product defect, including whether the product defect has led to side effects
- Place of purchase of the product
